Eligible full-price items: request within 15 days of delivery. Items must be unworn with tags attached. A $9.95 USD return-label fee is deducted from refunds unless we sent the wrong or defective item.
This Returns Policy explains how to return or exchange items purchased from Silkavelles. It works together with our Shipping Policy and Terms & Conditions. Starting a return through Contact Us is required before you mail anything back.
15-day return window
For eligible full-price merchandise, submit your return request within 15 days after the carrier marks the order delivered. The request date — not the day the parcel arrives back to us — must fall inside that window. Late requests may be declined.
What qualifies
- Unworn, unwashed, unaltered, and free of odor, makeup, deodorant, or pet hair
- Original tags still attached; hygiene seals intact where supplied
- Returned in original packaging when reasonably possible
- Purchased as a full-price (non–Final Sale) item on silkavelles.com
Trying an item on carefully is fine. Once it has been worn out, styled for an event, laundered, or had tags removed, we may refuse the return.
Final Sale
Items marked Final Sale, clearance, or otherwise noted as non-returnable at checkout cannot be returned or exchanged. Bundle or promotional pricing may also make an item Final Sale — the checkout line item controls.
Return shipping fee
Approved returns that are refunded to the original payment method have a $9.95 USD return-label fee deducted from the refund, unless the return is for our error (wrong item, defective on arrival, or a shipping damage claim we accept).
Original outbound shipping is not refunded when you change your mind, except where required by law or where we shipped an incorrect item. Duties or carrier fees you paid separately are generally non-refundable.
How to start a return
- Open Contact Us with your order number, item(s), reason, and photos when relevant.
- Wait for return instructions and the approved shipping label or address.
- Pack the item securely and drop it off with the carrier shown in our reply.
- Keep the drop-off receipt until the refund posts.
Unauthorized parcels sent without approval may be delayed, refused, or returned to you at your expense.
Exchanges
Size or color exchanges use the same 15-day window and condition rules. Exchanges depend on available stock. If the replacement is unavailable, we will offer a refund of the returned item instead. Price differences on a new variant are charged or credited as needed.
Incorrect, damaged, or defective items
Contact us before wearing or altering the item. Include the order number and clear photos of the product, tags, packaging, and shipping label. For carrier damage, do not discard the outer carton until we confirm next steps.
Refund timing
After we receive and inspect an approved return, refunds go to the original payment method. Store processing usually completes within several business days of receipt; your bank or PayPal may need additional time to show the credit. You will not receive store credit unless we expressly offer it for that case.
Promotions and free shipping
If a return drops the remaining order below the $75 free shipping threshold, we may deduct the original standard shipping amount from the refund so the kept items are priced as if free shipping had not applied.
Questions
Email us via Contact Us. Include the order number in the subject line so we can locate the order quickly.